Effective Date: January 01, 2026

BuyNamib.com is committed to providing excellent customer service and support for all our buyers and sellers. This Support Policy outlines how you can contact us and what to expect when requesting assistance.

1. Customer Support Services

BuyNamib.com provides support for:

• Order inquiries and status updates.

• Returns, refunds, and exchanges.

• Payment issues or disputes.

• Product or service information.

• Technical issues with the website or your account.

2. How to Contact Support

You can reach our support team via:

• Email: [email protected]

• Phone: 0852224944

• Live Chat:  WhatsApp links available on our website during business hours

Response Time:

• Emails and messages will be responded to within 24–48 hours during business days.

• Phone support is available during business hours: Mon–Fri, 08:00–18:00

3. Support for Returns & Refunds

All return and refund requests must first be submitted to our support team via email at [email protected]. Our team will guide you through the process and provide instructions for returning items.

4. Seller Support

For sellers using BuyNamib.com to list products or services:

• We provide guidance for creating and managing listings, processing orders, and handling customer queries.

• Sellers are responsible for their product descriptions, pricing, and return policies, but BuyNamib.com support is available for technical or platform-related issues.

5. Technical Support

For technical issues related to:

• Account access or login problems.

• Website functionality or errors.

• Payment or checkout issues.

Our support team will assist in resolving issues promptly. Please provide detailed information to help us troubleshoot effectively.

6. Limitations

• BuyNamib.com support does not guarantee resolution of disputes between buyers and sellers but can assist in providing information.

• Support does not extend to third-party products or services, which must be handled with the respective seller directly.

7. Customer Responsibilities

To help us serve you efficiently:

• Provide accurate and complete information regarding your inquiry.

• Include order numbers or relevant details when contacting support.

• Respond to support requests promptly to avoid delays.

BuyNamib.com is committed to improving our customer service and ensuring a smooth online shopping experience for all users.